AIRPORT OPERATIONS & MRO

Singapore Changi Airport, Terminal 4

Airport operators are under constant pressure to deliver higher growth in passenger and cargo numbers, yet struggling to achieve higher efficiency and safety for employees, passengers and visitors. When the Singapore Changi Airport’s new Terminal 4 was undergoing Operational Readiness, Activation and Transition, the Changi Airport Group faced the uphill task of coordinating over 1800 employees, including 500 airport emergency service personnel, and managing over 150,000 sqm space with 400 retail and service outlets and 140 F&B outlets. Instead of waiting 3 to 4 months to deploy a two-way radio trunked network or iDEN system, they chose Virtual Trunk for a fast-tracked deployment with a wider coverage of communication at 20% lower cost of investment.

Solutions: D’Call IoT Terminal VT36, VT-P28 subscription, VT36 Holster, Priority Call

Singapore Airlines Engineering Company (SIAEC) Group

Operating six hangers and 22 workshops in the Singapore Changi Airport, the SIAEC Group provides complete Maintenance, Repair and Overhaul (MRO) services in airframe, component, engine, aircraft conversions and modifications to more than 50 airlines passing through Singapore. Their complaint of “We repair planes, but our walkie talkie breaks. When our walkie talkie breaks, we can’t repair planes” summed up the reason why they turned to Virtual Trunk. Switching from the GRID network to PTToC platform, they now enjoy GPS tracking, multimedia messaging, video calling and dynamic grouping – important features that are needed to address evolving situations with dynamic responses.

Solutions: D’Call IoT Terminal VT36, VT-P28 subscription, VT36 Holster, Priority Call